Express.com Excels As An E-Tailer

19-Apr-00

Express.com (formerly DVDExpress.com) received exceptional ratings from customers when compared to the category average by BizRate.com, the Internet's leading shopping and merchant rating guide. Express.com was compared against its competitors in the entertainment category that sells movies, music and video games. According to Express.com's recent customer analysis performance summary, which analyzes consumer experiences after actual online purchases and fulfillment, the company scored significantly higher on specific merchant metrics and attributes than the average merchant performance scores according to a recent entertainment category report. The report found that 90 percent of the respondents' likelihood to buy from Express.com again is ""highly likely"" or ""likely;"" whereas the industry's average was only 78 percent. Additionally, 93 percent of those surveyed rated their Express.com purchase experience with ""very high satisfaction"" or ""high satisfaction."" The category average was 83 percent. Rated on a scale of 1 to 10, with 10 being the highest, customers' overall buying satisfaction from Express.com was rated 9.0, the industry rated 8.2. This significant rating further underscores the company's commitment to provide customers with the best online shopping experience possible. ""Utilizing BizRate.com's services to survey customer attitudes on their online shopping experience with Express.com is extremely important,"" said Michael Dubelko, Founder and CEO of Express.com. ""Customers are number one in our business and summing up the BizRate.com results, we're doing an exceptional job to keep them happy and satisfied. Results like this provide us with the needed feedback to keep our business thriving and our customers coming back."" Moreover, at the point-of-sale, customers found Express.com's product information, selection and prices better than the category average. Assessing the company's fulfillment process, every merchant attribute rated surpassed the category's average. The most notable attribute was Express.com's on-time delivery record scoring, on a scale of 1 to 10 with 10 being the highest, an 8.89. The category average score was 7.85. Level and quality of customer support also received stellar ratings (9.0), with almost one point differential from the category (8.12). Source: DVDinsider.com