GetPlugged.com Receives High Marks For Customer Satisfaction From BizRate.com

19-Mar-01

GetPlugged.com - a wholly owned subsidiary of KnowledgeLINKS - is the industryís premier marketing Web site for specialty consumer electronics. GetPlugged.com announced that it has received high marks in customer satisfaction from BizRate.com, an independent, unbiased rating service created on the experience of millions of actual online consumers.Providing online shoppers with viable, real-time tools to aid in their shopping experience, BizRateís store performance ratings come from real customers. GetPlugged.com participates in BizRateís Gold Star program, allowing BizRate to continuously survey every customer who makes a purchase on the site. Gold Stores, sites that are participating in the Gold Star program, are dedicated to improving their service by inviting continuous feedback from every customer through BizRate.com's free survey program. Immediately following a purchase at GetPlugged.com, each customer is invited to take a brief survey. BizRate then follows up with a second survey, after the expected delivery date, to see whether the order arrived on time and met with the customerís satisfaction.BizRate then converts all feedback into a ten-point store ratings system allowing the combined experience of actual customers guide new shoppers to the best online store for their needs. Shoppers rated GetPlugged.com on ten criteria, such as ease of ordering (8.8), product selection (8.5), product information (8.7), shipping and handling (8.8), among others.""Since our launch in 1999 we have been committed to providing the absolute best online shopping experience for each and every visitor,"" said Sunil Mehrotra, Chairman and Founder of GetPlugged.com. ""Our participation in BizRateís Gold Star program will, on a weekly basis, not only give online shoppers a valuable shopping tool, but will provide us with the feedback and opinions that are so necessary for us to maintain a premium site.""Since the site launched in October 1999, GetPlugged.com has had an astounding track record in overall site activity:- Over 14,500,000 unique visitors- Consumers average more than 5 minutes per session- Over 80 million total page views since launch- Over 90,000 home theatre systems were built- Over 350,000 products were browsed in the Product Catalog- More than 100,000 registered site members

Read More: