CEA Releases Updated Uniform Repair Codes For Consumer Electronics Products

28-May-02

The Consumer Electronics Association (CEA) issued an updated version of the CEA Uniform Repair Codes, an industry-wide reference listing including codes for customer complaints and the needed repair actions for use on warranty claim forms. The CEA Repair Codes Task Force, manufacturers, and other associations representing the servicer industry collaborated on the updated repair codes.In the early 1990s, many manufacturers and third-party administrators developed unique repair codes for warranty claims, but multiple codes caused confusion and errors throughout the service industry. In 1997, CEA worked with manufacturers nationwide to develop a uniform list of repair codes as a way to streamline the warranty claims process. The codes now have been updated to include information for new products that entered the market after the initial codes were developed, and now will be reviewed each January by CEA for subsequent updates. ""The updated CEA Uniform Repair Codes are a welcome addition for both the servicer and manufacturer communities,"" said Steve Gelman of Sharp Electronics Corp. and chair of the CEA's Repair Codes Task Force. ""Standardized data enables servicers to use a common language when identifying complaints and repair actions and allows manufacturers to quantify repairs and identify weaknesses, which ultimately minimizes overall product failures. In addition, these updated repair codes help manufacturers to engineer new, more reliable products by lowering the costs associated with in-warranty repairs.""Manufacturers, including Hitachi, Microsoft, Panasonic, Pioneer, Sharp, Sony, Thomson, and Toshiba, as well as the National Association of Service Dealers (NASD), the National Electronic Service Dealers Association (NESDA), and the North American Retail Dealers Association (NARDA) all participated on the Repair Codes Task Force.A full listing of the revised CEA Uniform Repair Codes and information regarding their use are available on CEA's Web site at www.ce.org/repaircodes.

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